Digital Books FAQ
Frequently Asked Questions
📚 About Our Digital Books
What format are your ebooks in?
Our ebooks are available in PDF format, which can be read on any device including computers, tablets, smartphones, and e-readers. All files are high-quality and optimized for easy reading.
How do I download my ebook after purchase?
After completing your purchase, you'll receive an email with a download link within minutes. You can also access your download from the order confirmation page. The link remains active for multiple downloads.
Can I read the ebooks on my phone/tablet/computer?
Yes! Our PDF ebooks work on all devices - iPhone, Android, iPad, Kindle, computers, and any device with a PDF reader. No special software required.
What topics do your ebooks cover?
We offer ebooks across various genres including business, self-help, technology, health, and more. Each book is carefully curated for quality and relevance to our UAE audience.
💳 Purchase & Payment
Is my payment secure?
Absolutely. We use Shopify's secure payment system with SSL encryption. Your payment information is never stored on our servers and we accept all major credit cards and PayPal.
Do you offer refunds?
Yes, we offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us for a full refund. We stand behind the quality of our content.
Why don't you charge shipping?
Our books are 100% digital - no physical shipping required! You get instant access to your purchase, making it convenient and environmentally friendly.
🔧 Technical Support
I didn't receive my download link. What should I do?
First, check your spam/junk folder. If you still can't find it, contact us with your order number and we'll resend your download link immediately.
The download link isn't working. Help!
Download links are active for 30 days with unlimited downloads. If you're having issues, try a different browser or device. Contact our support team if problems persist.
Can I re-download my ebook later?
Yes! Keep your download email safe, as you can use the link multiple times within 30 days. For longer access, we recommend downloading and saving the file to your device or cloud storage.
📖 Content & Quality
Can I preview the book before buying?
Each product page includes a detailed description, table of contents, and sample pages where available. This helps you make an informed decision about your purchase.
Are your books original content?
Yes, all our ebooks are original, high-quality content created by experienced authors. Each book is professionally edited and formatted for the best reading experience.
🌍 International Customers
Do you sell to customers outside the UAE?
Yes, our digital books are available worldwide! Since they're digital downloads, there are no shipping restrictions or additional fees regardless of your location.
💬 Customer Feedback & Reviews
📝 Share Your Experience
Help us improve and help other customers! Your feedback is invaluable in maintaining our quality standards and helping fellow readers make informed decisions.
🎁 Feedback Incentive
Thank you for helping us improve! Customers who submit detailed feedback receive a 15% discount code for their next purchase. We'll send it to your email within 24 hours.
⭐ What Our Customers Say
"Excellent quality ebooks with instant download. The customer service is outstanding!" - Sarah M., Dubai
"Great selection of business books. PDF format works perfectly on all my devices." - Ahmed K., Abu Dhabi
📞 Still Have Questions?
Can't find what you're looking for? We're here to help!
Email: support@ebookswithhk.com
Response Time: Within 24 hours
WhatsApp: +971-XX-XXX-XXXX (UAE customers)
Last updated: August 2025